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  • Ejemplo de servicio a cliente Jüsto

    Ejemplo de servicio a cliente Jüsto

    Después de varias semanas de platicar con mi esposa la convencí de usar Jüsto en lugar de Cornershop para pedir el super pero todo salio mal, bueno casi todo.

    Al estar involucrado con startups soy bastante complaciente cuando no recibo el mejor servicio de una de ellas, entendiendo que puede ser un equipo pequeño que todavía está perfeccionando su producto pero con este caso me dí cuenta que los usuarios esperan un servicio perfecto y no les importa si eres una startup y apenas estas empezando, si prometes algo lo debes cumplir.

    Todo lo que podía salir mal salió mal con nuestro pedido y mi esposa estaba muy enojada, al grado de dejar comentarios negativos en todos los posteos de Jüsto en redes sociales. Al día siguiente recibimos una llamada del responsable de servicio al cliente ofreciéndonos una disculpa, sin excusas y de manera sincera, tomando los comentarios que hicimos de la mejor manera. Al final de la llamada mi esposa me dijo que le daría una oportunidad nuevamente la siguiente semana y platico el caso en el grupo de Whatsapp de las amigas, haciendo que todas lo conocieran y probaran logrando hacer una mala experiencia algo positivo para la marca.

    La paciencia del equipo de soporte ante una situación complicada reflejaron la visión y personalidad que la marca muestra en su publicidad, siempre buscando ayudarnos y siendo transparentes cuando algo salió mal.

    De mi parte no puedo hacer otra cosa mas que recomendarles Jüsto!

  • I found the formula for my happiness and you may not like it, but I don’t care

    I found the formula for my happiness and you may not like it, but I don’t care

    I consider myself a young man with still so much to learn about life. In my 35 years of age I just managed to start a company, make good friends and most important form a family with my wife and two daughters. Never planted a tree and haven’t written a book.

    Those three things didn’t come easy, struggles to get things going at the company, fights and distance with friends and one or two (or a thousand) arguments with mi wife and a lot of sleepless nights singing nursery songs made my life miserable (according to social standards of how happiness should be, all found on social media) but I just realized that all those difficult moments translate into happiness, well the acceptance of those moments. Let me explain.

    Once I realized that not all companies grow to hundreds of employees and millions in billing on a couple of years, I was happy with the accomplishments of my own company. I stopped measuring things against others and just accept what I had done. This has nothing to do with conformity, on the contrary, I want to keep growing but I accept my accomplishments and failures as my own.

    Between work and family I haven’t dedicate a lot of time to friends but now I understand that good friends are not the ones you talk to everyday but the ones you talk to after months and they support you no matter what and you are ready to help them whenever they call. I can say I have some of those.

    Marriage is hard, very hard. There is compromising and getting used to your partners obsessions and it can be a constant struggle but the moment you realize that your anger and frustration is only your responsibility you can take a step back and re evaluate a lot of things and just accept them. You can´t change them and that is fine, you should just focus on the things that are in your control, this is not easy but little by little I’m learning to let go.

    In conclusion, for me ACCEPTANCE = HAPPINES. The more I accept the decisions I make and focus on the present without worrying much about the past or the future I feel happy, I feel complete.

    I hope that in a couple of years I read this I find out that I was wrong because that would mean I’m still trying to be a better person, for me, for my family and for the people around me.

  • Perspective and impact

    Perspective and impact

    Life can be better if we have a clear perspective of whats important in life, of how our actions positively impact our lives and the lives of others.

    If we have the opportunity to do two things: 1) Go on Twitter and fight about left or right, Real Madrid or Barcelona, catholic or muslim, etc. Or 2) Spend that time working on a passion project, spending time with family and friends, taking a walk on the park, etc. Why does it feel that everyone chooses the first one? Do we not see that doing that has absolutely no positive impact in the world, we are not making our existence matter. We are just giving ourselves this fake sense of importance.

    I’m not saying don’t go to social media, just understand that the time you spend there could have a more positive impact in our life if we stopped talking and started doing.

  • Be nice to other people and get your Karma credit

    Be nice to other people and get your Karma credit

    John Lennon talks about Instant Karma, that should apply to everything in life. If you are nice to people they will be nice to you.

    If you are nice to a client, the client will be nice to you. If you are nice to to the guy next to you in traffic, he will be nice to you.

    Just remember:

    Instant Karma’s gonna get you
    Gonna knock you right on the head
    You better get yourself together
    Pretty soon you’re gonna be dead

  • Assume your responsibility

    Assume your responsibility

    • It’s not Facebook’s fault if you believe every piece of bullshit you read.
    • It’s not Lime’s fault if you fell of the scooter and break an ankle.
    • It is not the fault of any company if you can’t assume responsibility for you actions.
    • It is not the fault of any person if the outcome is not what you expected.

    People keep trying to avoid responsibility in every aspect of their life. If you messed up, accept it. If your team misses a deadline because of you, you should no longer be part of the team.

  • Voltaire about god and everything we believe in

    Voltaire about god and everything we believe in

    There is no God, but don’t tell that to my servant, lest he murder me at night.

  • Cuaron’s ROMA

    Cuaron’s ROMA

    I cried which was unexpected. It has some unnecessary (if you ask me) frontal male nudity. The story is from the seventies but all the events are so relatable today, from the government abuse, inequality, abusive men and love of all kinds.

    Watch it now!

  • Superorganism on NPR Tiny Desk

    Is like listening to colors or watching sounds.